Which availability should I book for my arrival or departing transfer?

Domestic Arrivals: Select an availability 45 minutes after your scheduled arrival time. It typically takes 20–45 minutes to deplane, retrieve your baggage, and walk to your pre-arranged pickup point. International Arrivals: Select an availability 45 minutes after your scheduled arrival time. It typically takes 45–60 minutes to deplane, retrieve your baggage, and walk to your pre-arranged pickup point. Domestic Departures: Select an availability 2 hours before your flight departure time. International Departures: Select an availability 3 hours before your flight departure time.

Where do I meet my driver after landing at Honolulu airport (HNL)?

Hawaiian Airlines – Inter-Island and Mainland Flights (Baggage Claim 6–11): Exit baggage claim 11, turn right, and go straight to the end of the building. Look for the pickup spot near the smoking area with two white umbrellas. Alaska, American, Air Canada, WestJet, Sun Country, Southwest, and others (Baggage Claim 16–21): Use the crosswalk between baggage claims 19 and 20 to the center median. Pick up on GREEN curbside marked areas only. Delta Airlines and United Airlines (Baggage Claim 22–31): Use the side exit door next to baggage carousel 31, marked with an overhead sign reading PRE-ARRANGED 5. Wait in the seating area until your driver arrives. International Flights: Exit using DOOR 2 and use the nearest crosswalk between pole 5 and pole 6 to the median. Pick up on GREEN curbside marked areas only.

What is the difference between a shared shuttle and a private transfer?

The shared shuttle picks up multiple passengers from different Waikīkī hotels on a scheduled run and is the most affordable option for solo travelers or couples. A private transfer provides a dedicated vehicle exclusively for your party, with flexible timing and more luggage space. For groups of 3 or more, private transfers often work out to a similar cost per person as the shared shuttle.

What is the cancellation policy for Island Express Shuttle?

Island Express Shuttle offers a full refund for reservations cancelled at least 24 hours before the scheduled pickup time. This applies to both online and phone reservations. Cancellations made less than 24 hours before the scheduled pickup, or no-shows, are not eligible for a refund. For cancellations made outside the 24-hour window, a credit may be applied toward a rescheduled shuttle ride.

What happens if my flight is delayed or arrives early?

Island Express Shuttle tracks all incoming flights. If your flight is delayed, we will rebook you on the next available shuttle. If no seats are available, you will receive a credit for a future ride. If your flight arrives earlier than expected, we will rebook you on an earlier shuttle if seating permits. Please contact our office as soon as possible after receiving notification of a delay or early arrival. When selecting your time slot, allow 40–60 minutes after landing to deplane, collect your luggage, and proceed to your pickup location.

Which islands does Island Express Shuttle service?

Island Express Shuttle currently services the island of Oʻahu, including airport transfers, private charters, contract transportation, and tours across the island.

What size are your shuttle vehicles?

Our Ford Transit buses accommodate up to 10 passengers and are equipped with multi-zone air conditioning, tinted windows, high-ceiling cabins, and ample luggage space. Our Cadillac Escalade and Chevrolet Suburban SUVs comfortably seat 5 adults with room for 6 pieces of luggage. The entire fleet is GPS-tracked for passenger safety.

How do I change my reservation?

You can change your reservation within 48 hours by calling (808) 944-1879 or by emailing us with your confirmation number. Please have your confirmation code ready when contacting us.

How do I select the correct shuttle availability for my arrival?

For arriving shared and private reservations, we will adjust your scheduled pickup time to the most suitable available time based on your actual arrival. For example, if you land at 12:40 PM and book a 1:00 PM shuttle, we will likely reschedule you to the 2:00 PM shuttle to allow sufficient time to collect your baggage and reach your pickup location. Please allow 40–60 minutes after landing to deplane, collect luggage, and walk to your pickup point.

What is the pet and service animal policy?

Pets are not permitted on shared-ride shuttles. Crated pets may be transported on private services provided they are in a secure, well-ventilated carrier that fits safely in the vehicle. Additional cleaning fees may apply. Service animals as defined under the ADA are always welcome on both shared and private services, provided they can be safely accommodated without blocking aisles or exits.

Oʻahu Transportation You Can Count On

Locally owned and operated since 1995. Private cars, group and contract transportation, and island tours — no ride too small, no group too big.

Instant booking

Private transportation

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Custom Quote

Group transportation

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Instant booking

Circle Island Tour

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4.8 ★ · 499 Google reviews

Since 1995 · locally owned on Oʻahu

PUC #1568C · US DOT 3977699

Flight tracking on every airport pickup

Private transportation

A dedicated vehicle and driver, booked in about a minute

Choose your service type, pick your vehicle, see your price, and confirm. Real-time flight tracking on airport pickups and onboard Wi-Fi across the fleet.

Airport transfers

Private transfers to and from Daniel K. Inouye International (HNL), with your driver tracking your flight and adjusting for delays.

Airport transfers

Point-to-point

One pickup, one destination, anywhere on Oʻahu. Priced up front with no meter and no surge.

Point-to-point service

Airport transfers

Private transfers to and from Daniel K. Inouye International (HNL), with your driver tracking your flight and adjusting for delays.

Hourly service

Book a Private Ride All private Services

Group transportation

Consistent service for organizations that can’t afford a missed pickup

Recurring and contract transportation across Oʻahu, built on clear communication, dependable timing, and professional drivers. Programs run daily, weekly, or for a single event.

Airline crew transportation

School transportation

Corporate and convention groups

Charter services and special events

All Group Services

Airline crew

Scheduled crew movement built around flight banks and duty windows.

Crew transportation

Schools

Field trips, athletics, and recurring routes with vetted drivers.

School transportation

Corporate & convention

Attendee shuttles, executive moves, and multi-vehicle logistics.

Corporate transportation

Charters & weddings

Guest shuttles, venue runs, and after-party returns on your timeline.

Charter services

Shared Circle Island Tour

One day. The whole island.

The Circle Island Tour covers Oʻahu end to end — North Shore surf towns, ancient temples, volcanic craters, and everything in between. Nine hours, daily departures, Waikīkī hotel pickup included.

Eight stops including Diamond Head, Byōdō-In Temple, and Hale‘iwa

Waikīkī hotel pickup between 6:45 and 7:25 AM

Back in Waikīkī by 4:30 PM

Shared seating for parties up to 14

Check availability

More tours and activities

Private tours across the islands

Small-group and private departures operated with our sister brand, AMA Hawaiʻi.

Pearl Harbor Tour

The USS Arizona Memorial and Pearl Harbor Historic Sites with a private driver and guide.

View Tour

Operated by AMA Hawaiʻi

Private Grand Circle Island Tour

The full island loop with a vehicle and guide to yourself, on your own schedule.

View Tour

Operated by AMA Hawaiʻi

Private Haleakalā Tour

Sunrise or sunset above the clouds at Haleakalā National Park, on Maui.

Sunrise Tour Sunset Tour

Operated by AMA Hawaiʻi

Trusted by these amazing companies and more!

Local experience. Real reliability.

Since 1995 we’ve built our reputation by doing the basics exceptionally well: communication, timing, and service.

Flight tracking

We watch your flight and adjust your pickup when plans change.

Onboard Wi-Fi

Complimentary Wi-Fi across the fleet.

Easy booking

Book online in minutes, or get a quote for complex itineraries.

Experts since 1995

A trusted local operator, owned and run on Oʻahu.

Client Testimonials

Common questions about our transportation services.

Which time should I book for my arrival transfer?

Select a time at least 45 minutes after your scheduled landing. Domestic arrivals typically need 20–45 minutes to deplane, collect baggage, and reach the pickup point; international arrivals need 45–60.

Where will my driver meet me at the airport?

Pickup points depend on your airline and terminal. Your confirmation email includes detailed instructions, and our arrival instructions cover every terminal at HNL.

What is your cancellation policy?

Full refund for reservations cancelled at least 24 hours before the scheduled pickup. Cancellations inside 24 hours or no-shows are not refunded. Outside that window we can also issue credit toward a rescheduled ride.

What size are your vehicles?

Our Ford Transit vans seat up to 10 passengers with multi-zone air conditioning, high ceilings, and ample luggage space. Cadillac Escalade and Chevrolet Suburban SUVs seat five adults comfortably with room for six pieces of luggage. The entire fleet is GPS tracked.

Our Brands

Shared shuttles, airport & contract transportation

Black car service & private island tours