Airport Pick-Up Location Guide:

Hawaiian Airlines: Inter-Island and Mainland Flights (Baggage claim 6-11)

From the baggage claim 11, please go outside and turn right and go straight to the end of the building. You will see the pickup spot right by the smoking area with two white umbrellas.

Alaska, American, Air Canada, WestJet, Sun Country, Omni Air, Virgin America, Southwest (Baggage claim 16-21)

Please use the crosswalk between baggage claim 19 & 20 to the center median. Pick up only on GREEN curbside marked areas.

Delta Airlines and United Airlines (Baggage claim 22-31)

Please go out of the side exit door located right next to baggage carousel 31 with an overhead sign reading: PRE-ARRANGED 5. Please wait in the seating area until your driver arrives.

International Flights

Exit the terminal using exit DOOR 2, use the nearest crosswalk (between pole number 5 and 6) to the median. Pick up only on GREEN curbside marked areas.

Travelling by itself is quite stressful and we strive to help each of our customers every step of the way. Island Express Shuttle has a very modest cancellation policy: we offer a full refund for reservations cancelled at least (2) hours before the scheduled pickup time. This applies to online and phone reservations. In the event of a reservation being cancelled less than (2) hours of notice or a no-show, a refund will not be honored.

For all reservations, we require that you provide your arrival details of your flight so that we can track and anticipate your arrival. In the event that your flight is delayed, we will try our best to accommodate your changes and re-schedule your shuttle within our operating hours.

Upon receiving notification of a delay, please contact our office as soon as possible.

For cancellations, we are able to offer credit that will go towards rescheduled pickup time.

• Shuttle bus operators and all guests onboard are required to wear a mask at all times.

• Hand sanitizer will be provided to guests based on availability.

• All common surfaces in the vehicle will be wiped down with

• An alcohol-based cleaner before and after the arrival/departure of each guest.

• Vehicles will be disinfected at the end of each workday.

For all official news and updates on Hawai’i and Covid-19, please visit:

www.hawaiicovid19.com

You can your reservation within 48hrs by calling (808) 944-1879 or email us with your confirmation number to make any changes.

Island Express Shuttle currently services the island of Oahu.